1-800-301-3137
Fax: 1-877-433-3040
info [at] precisehearing [dot] com
Frequently Asked Questions
Here's some questions we get asked most often. Click on the questions to get the answers. If you can't find the answer to your question, please contact us.
When will my order be shipped?
Most orders of in stock items will be shipped by the next business day. Our normal business days are Monday - Friday, excluding holidays. Hearing aid orders will require additional processing time due to color selection ordering and programming. Please discuss expected shipping dates with your representative when placing your order.
What is the return policy?
We offer a full 45-day money-back guarantee. Unlike most online retailers and local providers, we do not charge any restocking fees.
Are these hearing aids new?
Yes, we only sell brand new hearing aids. Our hearing aids come to you with a full Manufacturer's warranty, case, owners manual, and cleaning tools.
What if I need an adjustment?
If you have worn the hearing aid for a few days and know that an adjustment is needed, simply call us. We will discuss what needs to be done and make notes as to what to do. Then simply make an appointment for an office visit -- or you may ship your hearing aids to us: when the hearing aids arrive we will try to get them adjusted and back in the mail to you within one business day.
How do you handle fitting?
With Open Fit hearing aids there are a variety of tubes and domes which are designed to fit different sizes and shapes of ears. We'll help you choose the best fit for you. If you decide that the size you have needs to be changed, we will give you a different size tube and/or dome at no charge.
What are the advantages of buying from Precise Hearing?
Typically you will save about $1000.00 or more per pair compared to what you may have been quoted elsewhere. We feel our service is second to none. You get fast reliable service. Our programmers are licensed professionals that have been programming hearing aids for years. Full manufacturer warranty on all hearing aids, including parts and labor, plus Precise Hearing's 45-day money-back guarantee.
Where can I get my professional hearing test?
We recommend that you have your hearing test completed at an Ear, Nose & Throat doctor's office (ENT or Otolaryngologist). This way you will have the best test and an actual doctor evaluating you. Be sure to get a copy of your test and fax it to us at 1-877-433-3040 or email it to us at info [at] precisehearing [dot] com so we can accurately program your hearing aids.
When you purchase digital hearing aids from us, we will reimburse you your out-of-pocket cost of your hearing test (up to $75) in the form of a discount off your hearing aid purchase. Send us a copy of your bill with a note of how much is not being covered by your insurance and/or Medicare, and we will deduct that amount from your total order amount.
