Call for expert advice:
Send us your hearing test
FAX 1-877-433-3040
Use Coupon Code 02A43D2 when you purchase your new hearing aids to receive a FREE box of 40 hearing aid batteries! (Limited time offer)

Frequently Asked Questions

Here are some questions we get asked most often. If you can't find the answer to your question, please contact us.

Typically you will save about $1000.00 or more per pair compared to what you may have been quoted elsewhere. We feel our service is second to none. You get fast reliable service. Our programmers are licensed professionals that have been programming hearing aids for years. Full manufacturer warranty on all hearing aids, including parts and labor, plus Precise Hearing's 45-day money-back guarantee.

For DOMESTIC shipping within the United States:

  • 1-2 day Express shipping for a flat rate of $25.00 USD
  • 2-7 day First Class shipping for a flat rate of $5.00 USD

For INTERNATIONAL shipping from the United States you can select from:

  • A flat rate of $45.00 USD for Express shipping
  • A flat rate of $25.00 USD for Priority shipping
  • A flat rate of $10.00 USD for First Class shipping

We recommend that you have your hearing test completed at an Ear, Nose & Throat doctor's office (ENT or Otolaryngologist). This way you will have the best test and an actual doctor evaluating you. Be sure to get a copy of your test and fax it to us at 1-877-433-3040 or email it to us at info [at] precisehearing [dot] com so we can accurately program your hearing aids. Medicare and most insurance plans will cover the cost of your hearing test. If you need additional help please contact us.

Yes, we only sell brand new hearing aids. Our hearing aids come to you with a full Manufacturer's warranty, case, owners manual, and cleaning tools.

Most accessory orders of in stock items will be shipped within 1 - 2 business days. Our normal business days are Monday - Friday, excluding holidays. Please discuss expected shipping dates with your representative when placing your order.

We offer a full 45-day money-back guarantee for all hearing aid purchases and a 30-day money-back guarantee for most accessories and supplies (a few items are not refundable and are identified as such in their description). Unlike most online retailers and local providers, we do not charge any restocking fees (as long as you return merchandise complete and undamaged). Please contact us for a Return Merchandise Authorization. Shipping and handling charges are not refundable.

Prices may vary by individual insurance contract. Posted prices reflect net "pre-paid" pricing after all discounts are awarded to insurance payers. There will also be a shipping charge added to the hearing aid price. However, we do not charge sales tax or any restocking fees.

An ear hook is a clear plastic attachment to the hearing aid that couples the hearing aid to the tubing.


At Precise Hearing we offer several tube solutions that will fit an earhook. Here are a few;

We're here to help you!

Contact Precise Hearing

Precise Hearing's trained specialists are happy to assist you in choosing the right hearing aid solution for your unique loss. They can also:

  • Help determine how to read your hearing test
  • Help you find the tubes, domes, and other accessories that fit your current hearing aids
  • Offer support for hearing aids and/or accessories that you have already purchased through Precise Hearing

Call Us

Sales: 1-800-301-3137
Support: 1-877-704-4424
Fax: 1-877-433-3040

E-mail Us

info [at] precisehearing [dot] com

Our Hours of Operation

Our business hours are Monday - Friday:

Eastern: 11:00am to 7:00pm

Central: 10:00am to 6:00pm

Mountain: 9:00am to 5:00pm

Pacific: 8:00am to 4:00pm

Your privacy is important to us! Read our Privacy Policy.

If you have a copy of your hearing test, please upload it here so that our specialists can better assist you.

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